Shipping

SHIPPING POLICY

Please estimate 3-5 business days for shipping & handling. We strive for 3 days.  Unfortunately due to the physical dimensions of our parcels, we are unable to ship to P.O. boxes.  In scenario where we find more reliable and faster shipping alternatives, we sometimes will switch shipping couriers to expedite the shipment, without notice.  No additional costs would be incurred by the customer.

 

SHIPPING FAQ

Q: WHERE DO YOU SHIP TO?

  • We ship across Canada.
  • We currently do not ship to residential addresses.
  • We are unable to ship to P.O. boxes. 

    Q: WHAT ARE YOUR DELIVERY METHODS?

    • We reserve the rights to use any shipping providers including 3PL.
    • 90% of the orders will be shipped via Canpar, UPS or Purolator. 
    • If you would like to arrange your own shipment method please talk to one of our Customer Service Representatives.
    • In scenarios we find a more reliable and faster shipping alternative, we sometimes will switch shipping courier to speed up the delivery, without notice.  No additional costs would be incurred by the customer.   

    Q: WHAT IS THE COST OF SHIPPING?

    • It depends on (i) your shipping address and (ii) the product you are ordering.  
    • At Checkout, you will be asked to enter your Shipping Address.  The next page will tell you your exact Shipping costs. 

    Q: CAN I REDUCE MY SHIPPING COSTS?

    • We recommend ordering 2 items (same or different) or more at a time to minimize the Shipping Cost.
    • You are eligible for a $10-Off Coupon to your Checkout when your total order is greater than $80 (before tax). 
    • The Coupon is automatically applied if you are eligible.
    • Please ensure your Shipping Address is a Business Zoned address.  Business address have better shipping rates.

    Q: HOW LONG UNTIL MY ORDERS ARRIVE?

    • Standard Shipping: within 3-5 business days when order is placed by 12pm ET (noon).
    • Allow extra time for deliveries to non-major centres and remote locations. Shipping times may be also impacted by weather conditions and other uncontrollable factors.

    Q: WHAT IF I WAS AWAY OR I MISSED THE DELIVERY DRIVER?

    • If for any reason a parcel was unable to reach you and returned, an additional shipping fee of $9.98/unit will be applicable.

    Q: HOW DO I TRACK MY ORDER?

    • We will provide a tracking number on your invoice as well as by email.

    Q: WHAT IS YOUR MINIMUM ORDER?

    • There is no minimum order at Papertec.