Shipping

SHIPPING POLICY

Shipping within Canada is free on orders of CAD$65.00 or greater. A flat $8.25 shipping fee is applied on orders below CAD$65.00. Please estimate 3-5 business days for shipping & handling. We strive for 3 days. We use standard/ground delivery as our default method for most of our deliveries. Additional shipping charges may apply for deliveries to remote postal code areas as defined by Canada Post. Should additional charges apply, you will be contacted by Papertec for authorization before your order is processed. Unfortunately due to the physical dimensions of our parcels, we are unable to ship to P.O. boxes.  For rush orders or in need of a product quicker, we offer expedited shipping. Please contact us at time of purchase as there is an addition fee for expedited shipments.

 

SHIPPING FAQ

Q: WHERE DO YOU SHIP TO?

  • We ship across Canada (excluding NT, NU, and YT).
  • We currently do not ship to residential addresses.
  • We are unable to ship to P.O. boxes. 
  • For deliveries into rural areas please contact one of our Customer Representatives to see if arrangements can be made.  Additional fees may apply.

Q: WHAT ARE YOUR SHIPPING CHARGES/FEES?

  • Standard Shipping - Flat Fee CAD$8.25 applied on orders less than CAD$65.00
  • Free Shipping on orders CAD$65.00 or greater.
  • Express Shipping - Please contact us for special pricing and arrangements.

Q: WHAT ARE YOUR DELIVERY METHODS?

  • We reserve the rights to use any shipping providers including 3PL.
  • 90% of the orders will be shipped via Canpar, UPS or Purolator. 
  • If you would like to arrange your own shipment method please talk to one of our Customer Service Representatives.

Q: HOW LONG UNTIL MY ORDERS ARRIVE?

  • Standard Shipping: within 3-5 business days when order is placed by 12pm ET (noon).
  • Express Shipping: within one business days when order is placed by 12pm ET (noon).  Additional fees apply.  Please call to confirm.
  • Allow extra time for deliveries to non-major centres and remote locations. Shipping times may be also impacted by weather conditions and other uncontrollable factors.

Q: WHAT IF I WAS AWAY OR I MISSED THE DELIVERY DRIVER?

  • If for any reason a parcel was unable to reach you and returned, an additional shipping fee of $9.98/unit will be applicable.

Q: HOW DO I TRACK MY ORDER?

  • We will provide a tracking number on your invoice as well as by email.

Q: WHAT IS YOUR MINIMUM ORDER?

  • There is no minimum order at Papertec.