Returns

RETURN POLICY

  1. All returns must be pre-authorized from a PaperTec representative.
  2. Non defective returned merchandise (i.e. wrong order) is subject to a 15% restocking fee.
  3. All packages must be sent to our warehouse (see contact address) boxed via prepaid freight with a copy of the invoice.
  4. All returns must be initiated within 30 days of purchase.
  5. All returns within 30 - 60 days of purchase will receive merchandise credit (less 25% restocking fee).
  6. No returns after 60 days.
  7. Shipping cost will not be reimbursed on returned or refused merchandise.
  8. Clearance Items are non-returnable. No exceptions.
  9. Once your return is received, we will notify you by email and process your refund/exchange within 3 business days. 

If your situation is not listed in this policy or for other unique circumstances; please call Customer Support at 1-855-886-1900 to discuss with us.  

 

RETURN FAQ

Q: How do I initiate a return?

  • Contact us here.

Q: Where is the return shipped to?

3761 Victoria Park Ave. Unit 6 Scarborough, Ontario, M1W 3S2

Q: Who pays for the return shipping?

  • If an item is ordered in error, the customer is responsible for the shipping charges.
  • If PaperTec delivered the wrong item or a defective item, PaperTec will cover all charges.

Q: How long does it take to process a return?

  • Once the return is received, it will be processed within 3 business days. Typically it takes 24-48 hours to see your funds returned to your credit card.