FAQs

Q: How can I place an order?

A: You can place your order via our website, email (sales@papertec.ca) or call us at 1-855-886-1900.

Q: Do you have Pick-ups at your warehouse?

A: No, however, please arrange with our Customer Service Representative for special situations.

Q: What are your payment methods?

A: We Accept: American Express and Visa.

Q: What is the minimum order?

A: There is no minimum order.

Q: Do you offer volume discount?

A: We have pre-applied volume discount on any size order.  We offer our customers the option to purchase a single item, at the equivalent discounted rate of having to purchase a large volume at the same time.

Q: Can I split my order to ship to multiple different physical addresses?

A: No.  Each order represents one physical address.  A separate online order is required if you wish to ship to a different physical address.  

Q: How do I estimate my shipping cost?

A: We offer flat rate shipping of CAD$4.99.  Any size order, the shipping rate will be the same. Please refer to our Shipping Policy for further details. 

Q: Do you sell custom size/material products?

A: Yes, if you need a specific length, width or a specific material please speak with one of our Customer Service Representative.

Q: Do you have BPA-free product?

A: Yes, please contact one of our Customer Service Representative.

Q: How do I know what paper or size of paper to purchase?

A: Feel free to send us an email at support@papertec.ca and we'd be happy to help.