FAQs
Q: Where do you deliver to?
A: We serve only the Canadian market.
Q: How can I place an order?
A: You can place your order via our website, email (sales@papertec.ca) or call us at 1-855-886-1900.
Q: Do you have Pick-ups at your warehouse?
A: Yes, only on requests that have been scheduled & approved in advance. Warehouse is located in Scarborough, Ontario.Â
Q: What are your payment methods?
A: We Accept: Visa, American Express, Mastercard, and Interac.
Q: What is the minimum order?
A: There is no minimum order.
Q: Can I split my order to ship to multiple different physical addresses?
A: No. Each order represents one physical address.  A separate online order is required if you wish to ship to a different physical address. Â
Q: How do I estimate my shipping cost?
A: Please follow instructions at Checkout. It will ask you to enter your Shipping Address and the next page will show you the shipping cost. Please refer to our Shipping Policy for further details.Â
Q: Do you sell custom size/material paper rolls?
A: Yes, if you need a specific length, width or a specific material please email us at sales@papertec.ca
Q: What is the length of the Image Life?
A:Â After imaging thermal products using the suggested equipment, the resulting image typically retains its legibility for a minimum of seven years. This assumes that the documents are appropriately stored using compatible materials under standard filing conditions, with a relative humidity ranging between 45 percent and 65 percent, and a temperature below 77F (25C).
Q: Does the Image fade over time?
A:Â The coating employed in producing thermal paper displays a mild sensitivity to ultraviolet (UV) light, which could lead to a gradual decline in image quality if exposed to prolonged office lighting or intense UV light for shorter durations. The image's stability hinges on factors such as the initial development of the image, the specific product design, the intensity of the UV light, and the nature of the UV spectrum in the light source (percentage of UV range). Additionally, extended exposure to UV light may cause sheet discoloration.