FAQs

Q: Where do you deliver to?

A: We serve only the Canadian market.

Q: How can I place an order?

A: You can place your order via our website, email (sales@papertec.ca) or call us at 1-855-886-1900.

Q: Do you have Pick-ups at your warehouse?

A: No, however, please arrange with our Customer Service Representative for special situations.

Q: What are your payment methods?

A: We Accept: Visa, American Express, Mastercard, and Interac.

Q: What is the minimum order?

A: There is no minimum order.

Q: Do you offer volume discount?

A: We recommend customers purchase at least two items at a time.  When two items are purchased, you will receive the optimal discount.  

Q: Can I split my order to ship to multiple different physical addresses?

A: No.  Each order represents one physical address.  A separate online order is required if you wish to ship to a different physical address.  

Q: How do I estimate my shipping cost?

A: Please follow instructions at Checkout.  It will ask you to enter your Shipping Address and the next page will show you the shipping cost. Please refer to our Shipping Policy for further details. 

Q: Do you sell custom size/material products?

A: Yes, if you need a specific length, width or a specific material please speak with one of our Customer Service Representative.

Q: Do you have BPA-free product?

A: Yes, please contact one of our Customer Service Representative.

Q: How do I know what paper or size of paper to purchase?

A: Feel free to send us an email at support@papertec.ca and we'd be happy to help.